The Impact of E-HRM Practices on Employee Productivity through the Mediating Effect of Quality HRM Services in the Commercial Banking Sector of Khulna City

The purpose of this research is to investigate the relationship between the implementation of e-HRM and employee productivity, both directly and indirectly, via the mediating effect of the Human Resource service Quality variable, in a way that is both practical and theoretical. This study employs a variety of testing instruments to assess the direct association between e-HRM and employee productivity, as well as the relationship between employee productivity and the quality of the Human Resources service provided to 68 workers at seven commercial banks located in the Khulna Region. The first step in the process of analyzing the data via the lens of the explanatory concept involves providing an interpretation of the distribution of the average frequency. the second step is to determine the validity and reliability of the data; the third step is to conduct an analysis of correlation and regression, as well as a PLS-based analysis of mediation. In this study, three hypotheses are investigated in a complete manner; the findings of this study reveal that all of the hypotheses have positive and significant effects, both directly and indirectly, via direct and intervening links. The association between e-HRM characteristics and HR service quality is the strongest and most important of the three direct connections between these two entities.

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