Assessing Students’ Satisfaction with Service Quality in the Residential Halls of Khulna University Based on the SERVQUAL Model: A Study of Bijoy’24 Hall and Aparajita Hall

This study evaluates students’ satisfaction with the quality of services provided in Bijoy’24 Hall and Aparajita Hall at Khulna University, using the SERVQUAL model. It examines students’ perceptions and expectations across five service quality dimensions: tangibility, reliability, responsiveness, assurance, and empathy. The study identifies potential gaps between expected and perceived service quality in areas such as accommodation, cleanliness, dining, security, administrative support, and residential facilities. It provides insights into students’ residential experiences and offers recommendations for improving service delivery, institutional responsiveness, and student satisfaction in university halls.

• Supervision