Helping Hands to Collecting Hands: The Psychological Lives of Frontline Microcredit Field Officers in Jashore, Bangladesh

This study explores the psychological experiences of frontline microcredit field officers in Jashore, Bangladesh, focusing on the emotional and occupational challenges associated with their roles in microfinance institutions. Using a qualitative research approach, the study examines the tensions between their perceived responsibilities as development facilitators and their institutional obligations to ensure loan recovery. It highlights the pressures arising from target-driven performance, debt collection, interactions with borrowers, and organizational expectations, offering insights into employee well-being, emotional labour, and the human dimensions of microfinance operations.

• Supervision